What — This page is the fastest way to reach the BTCX support team. Use the support@btcxai.net address for account issues, technical bugs, questions about tools, and policy inquiries. Include clear details: the page or feature you were using, the steps that led to the issue, any on‑screen message, and relevant IDs (wallet address, transaction hash, order ID—never your seed phrase or private key). If you’re writing about payments or transfers, attach the exact hash and a timestamp so we can trace events quickly. Screenshots are welcome as long as they hide sensitive information.
Why — The more precise your message, the quicker the resolution. Our queue prioritizes reports that contain context (device, browser/app version, network, approximate time). Using the contact address creates a ticket that we can route, triage, and audit—helpful for continuity if a case spans multiple replies. Centralized contact also improves security: we verify that you own the account email and we’ll never ask for private keys, seed phrases, or full card numbers. If you suspect phishing or an impersonation attempt, forward the original email and headers so we can investigate.
Who — Anyone who uses btcxai.net or related apps: new users who need onboarding help, active traders with calculator or chart questions, partners and developers coordinating integrations, press with media requests, and researchers requesting factual clarifications. Law‑enforcement or legal requests should state the authority and include contact details. If you use assistive technology or need an accessible format, mention your preference and we’ll provide alternatives when possible. We typically respond within one to two business days; complex cases may take longer while we verify details.